At Officemax, we respect the privacy of our customers and website visitors. This policy explains how we collect, use, and protect personal information. Please read on to learn more.

Information We Collect

Officemax collects certain information to provide our services, personalize your shopping experience, and improve how we do business. The main types of information we gather are:

• Contact Information: We collect names, addresses, phone numbers, and email addresses when you create an account, make purchases, contact customer service, or engage with us in other ways.
• Payment Information: To process transactions, we collect credit/debit card numbers, security codes, expiration dates, and billing information.
• Shopping Activity: We keep records of purchases, saved items, website interactions, and page visits to understand customer interests and improve our stores.
• Communications Consent: We document if you opt-in or out of email, SMS, telephone, and direct mail communications.
• Feedback: Any feedback, reviews, complaints, or comments you submit regarding our company become part of our records.
• Social Media: If you interact with Officemax social media accounts, we may collect information from your social network profile.
• Demographic Data: Anonymous demographic data like your age, gender, location, and interests may be collected via surveys, contests, or aggregated analysis.
• Device Information: We automatically receive technical data from browsers and devices like IP address, operating system, settings, unique device IDs, and network status.

How We Use Information

Any information Officemax gathers is used only to provide services, personalize your experience, market our products, improve our business, and communicate with you as needed. We use data:

• To create and manage your online accounts.
• To process and ship orders, issue refunds/exchanges, and address issues.
• To respond to customer service requests, questions, and feedback.
• To send order updates, reminders, notifications, requests for reviews or feedback, and address changes if mail is returned.
• To provide personalized product recommendations and special offers through email, SMS, site display ads, and social media.
• To better understand our customers through demographic data, interests, and activity analysis. This allows us to improve selection, site experience, and marketing relevance.
• To improve the functionality and optimization of our website and other technology systems.
• To protect site security, prevent fraud, and resolve disputes.
• To comply with legal and regulatory requirements.
• To contact customers for market research, surveys, or promotional purposes only with consent.

Officemax does not collect more personal information than needed or use it for any purpose not outlined here. We sell NO personal customer data.

Information Sharing

Officemax values your privacy and only shares personal information in a limited capacity to operate our business and provide services, which may include:

• Service Providers: Vendors assist us with services like order fulfillment, delivery, marketing, IT support, and customer service. They only receive info required to perform contracted services and must protect your data under strict standards.
• Payment Processors: We share transaction details with financial institutions and payment processing services to authorize and complete purchases, issue refunds, and address disputes.
• Business Transfers: If part or all of Officemax is acquired by or merged with another entity, customer information may be transferred as a business asset. You will be notified if this occurs.
• Legal Requirements: We may disclose information to comply with a court order, subpoena, warrant, or other legal reporting requirements. This includes sharing with law enforcement to address fraud, security, or technical issues.

Officemax does not sell, rent, share, or trade customer details or data with third parties except as described above. Be assured that any essential information sharing is conducted under strict confidentiality and data privacy protocols.

Data Storage and Security

Officemax takes extensive measures to protect customer information from unauthorized access, alteration, disclosure, or destruction. Our practices include:

• Secure server environments with strong firewall, encryption, and anti-malware technology.
• Limited employee access to systems and customer data based on job roles. Access is monitored.
• Secure storage of financial information through industry-standard encryption and tokenization.
• Rigorous protocols for detecting, reporting, and addressing any suspected data breaches.

While we strive to protect data, no security measures can fully eliminate all risks. We cannot guarantee against rare occurrences like system failures, unauthorized access, or malicious hacking that may briefly compromise some data. However, our systems are designed with multiple backups and fail-safes to minimize this risk and recover promptly if an issue arises.

Your Rights and Choices

Officemax understands you should have control over personal information you share with us. You have the following rights:

• Opt out of non-essential communications like promotional emails, texts, calls by updating preferences.
• Access, edit, correct, or delete contact/account information by logging into your account. You can close your account by emailing customer service.
• Request a copy of the data we hold on you via email to our Data Privacy Team.
• Restrict or object to certain data uses, such as sharing with service providers. Email [email protected].
• Opt out of cookie tracking by adjusting your browser settings. This may impact usage of our website.

To exercise these rights, please contact us. We will make reasonable efforts to comply with requests unless prohibited for legal reasons.

Cookies and Tracking Technology

Officemax and our marketing partners use common tracking tools like browser cookies, web beacons, pixels, and similar technologies on our website and emails to recognize you and your device(s), improve your site experience, personalize content, monitor interactions with our communications, offer relevant promotions, analyze site traffic, usage trends, campaigns, and collect aggregated demographic or interest data.

Cookies are small text files websites place on visitor devices to store preferences and activity data. We use session-based and persistent cookies. Session cookies disappear when you close your browser while persistent cookies remain until you manually delete them or they expire. You can control cookie settings and preferences in your browser or device settings. However, opting out of cookies may inhibit site functionality.

Our emails may contain single pixel gifs or tracking links to collect data on open and click rates to gauge engagement and optimize communication content. We do not use invisible pixels or other more intrusive tracking methods.

Third-Party Links

Officemax may provide links to third-party websites we think you’ll find useful and interesting. However, we do not control these sites or their privacy practices. We are not responsible for the content or privacy policies of linked sites. We encourage you to read the privacy statements of each site you visit to understand their data practices, use of cookies, and opt-out options.

Children’s Privacy

Officemax does not knowingly collect personal information from children under age 13 without parental consent. Our website and products are not directed to children under 13. If you believe we may have accidentally collected information on a child, please contact us immediately so we can promptly delete this data.

California Resident Rights

If you reside in California, you have specific rights and disclosures under the California Consumer Privacy Act (CCPA) regarding personal information collection, use, and sharing. This includes the right to know what data we collect on you, access and delete that data, and opt out of data sales. As stated above, Officemax does NOT sell your personal information. Please refer to our California Privacy Notice on our website for full CCPA disclosures.

International Customers

Officemax operates in the United States and Canada. If you reside outside these regions, your personal data will be transferred to our servers and data centers in the U.S. for processing. We comply with international data privacy agreements like EU-US Privacy Shield to safeguard information. Please contact us if you have questions on data transfer.

Privacy Questions

Officemax welcomes any questions or concerns on our privacy practices. You may contact our Data Privacy Team at:

Email: [email protected]

Mail: Officemax Privacy Team
123 Office Way
Chicago, IL 60000

Please include your name, email, phone number, and specific question details so we can promptly assist you.

Changes to This Policy

As our operations evolve, we may need to update this Privacy Policy. We will post any changes here and encourage you to check back periodically. If changes are significant, we may attempt to directly notify users via email or our website.